TRUST! The greatest aspect of a
leader, not only from past history, but within your business
profile. Trust has the ability to destroy a business or give high
regards for a business.
David Horsager says: “Confident to believe in the level of
trust is the biggest bottom line attribute.” Mr. Horsager is
a speaker, a statistical analyzer and a professor who looks
at much data to figure out the attributes of leaders in all
walks of life.
When we speak of trust, we think of our
ability to trust our own thinking and ideas. It is difficult
to trust others if we cannot trust our own thoughts and
Again Mr. Horsager suggests: “The trust edge is the greatest
competitive edge of all time and the only way to genuine
success. It will show up in the most successful leaders in
He suggests that there are 8 pillars of trust that we need
to review to fully understand what trust really means.
1) Clarity – trust the clear but have distrust for the
less clear or ambiguous.
2) Compassion – belief beyond yourself. That is,
you have respect for those other than yourself and
are willing to genuinely help others to attain success.
3) Character – the work of life whether easy or hard.
Leaders did it when it needed to be done, whether they
wanted to or not. They did what was right over what
4) Competency – competent in your abilities, in your
own area. Want fresh, relevant and capable individuals.
Being continual learners.
5) Commitment – being committed to something long after
the time in which you made the commitment has left you.
6) Connection – collaborate beyond yourself. Being grateful
and having true humility.
7) Contribution – showing and giving results for things
8) Consistency – you need to be consistent to be trusted.
We trust sameness, the little things done consistently makes
the biggest difference.
Trust seems to impact the bottom line more than any
other characteristic. What builds trust? Having all of
these 8 traits are seemingly critical in building trust.
Taking a look at companies and why they are successful,
especially in this day of everything being quick and
fast. Continually doing the same thing or the consistency
of doing something might just be the best way to trust
a person or a process.
Within the learning process of teaching employees the
system, there is an approach called BAMA.
B – Be excellent, not average
A – Act with urgency
M- Make a connection
A – Anticipation – anticipate needs of the customer
There are different ways to look at breaking down
some barriers that keep us from forming trusted
relationships. Government is a good example of
some barriers. Some lawmakers might want to get
a law passed or some pork put into a bill, but he/she is
thinking of only his/her constituents, not the country as
a whole (does this sound familiar?)
There is a tendency for some individualism rather
than doing it together for the good of the whole or
as in some cases, the good of our nation.
We also think somewhat, in this day and age, of
instant gratification, that we want it now and
we don’t want to work that hard for it. Trust
on the other hand is something that is earned
over a period of time.
“Trust in ourselves influences how others trust us’ –
another gem from Mr. Horsager. And he also will
tell us that if you don’t trust yourself, you have a hard
time trusting others.
One of the ways that is suggested is to make and keep
a commitment. And only make a commitment that you
know you can keep and if you want to be trusted.
One thing that will help you in committing to doing
something consistency, is to commit to something for
90 days. 90 days changes things…..
START YOUR JOURNEY TODAY!!!
“Treat people as if they were what they ought to be,
and you help them become what they are capable
of being.” Goethe
John C. Logan
One of the good guys who really enjoys what he is doing – working
with Empower Network and watching all the success going on!